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Refugee & Migrant Housing Support

Information about housing eligibility for refugees, asylum seekers, and migrants, plus settlement services that can help.

Visa Eligibility for Social Housing

Fully Eligible

SubclassVisa Name
200Refugee
201In-country Special Humanitarian
202Global Special Humanitarian
203Emergency Rescue
204Woman at Risk
851Resolution of Status
866Protection Visa (onshore)

Limited Eligibility

SubclassNotes
785 (TPV)Some Centrelink access; significant housing barriers
790 (SHEV)Some Centrelink access; significant housing barriers
820, 309Partner provisional - may be included in eligible person's household

Not Eligible

  • Bridging Visa E holders
  • Student visas (subclass 500)
  • Working holiday visas (417, 462)
  • Visitor visas
  • Most other temporary visas

Trauma Support - STARTTS

If you've experienced torture or trauma, STARTTS provides free counselling and can provide a Medical Assessment for priority housing applications.

STARTTS Medical Assessments are automatically accepted as evidence for priority housing - no additional documentation required.

STARTTS Referral Line

(02) 9646 6800

Settlement Services

These services can help with housing applications and provide casework support:

SSI (Settlement Services International)

Humanitarian Settlement Program - support from airport arrival including housing, health, and documentation.

ssi.org.au →

Migrant Resource Centres

Local MRCs provide casework support including housing assistance for the first 5 years in Australia.

Australian Red Cross

Humanitarian Settlement Program with bilingual caseworkers in regional areas.

Key Contacts

STARTTS

Trauma Support - STARTTS

(02) 9646 6800

Business hours

Homes NSW

Business hours

1800 422 322

Business hours

Interpreter Service

24 hours, 7 days

131 450

24/7

Legal Help

Legal Aid Helpline

1300 651 188

RACS (Refugee Advice)

racs.org.au →

Homeless Now?

Call Link2Home

1800 152 152

Temporary visa holders may not be eligible for government temporary accommodation.